Accomplished Executive with extensive customer support and call center management experience. Effective communicator and liaison who utilizes sound business practices to manage multidisciplinary groups and alliances. Consistently enhance profitability and efficiency with demonstrated success in meeting service, quality, cost, and efficiency metrics. Ensure primary key customer-related call center processes are defined and operating to consistently achieve targets. Utilize measurement and management strategies to generate the highest quality service performance of each key customer-related process.

Highlights:

• Cross-Functional Team Leadership
• Reporting and Analytics Planning
• Planning
• Strategic Planning
• Client Relationship Management
• Architectural
• Incident Management
• Multi-level Relationship Management