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Call Center Management - 8+ years experience
A manager/supervisor/trainer with approximately eighteen years of professional work experience and over eight years of customer service management experience. Very familiar with call center operations and including service level metrics, occupancy rates and call volume forecasting. Exceptional team builder and mentor with a talent for building strong, long lasting relationships with customers, staff and all levels of management. Flexible and resourceful using proven techniques for matching available resources (time, money and people) against business goals (early completion date and final cost).
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Education level: |
Bachelor |
Will Relocate: |
Yes |
