Growth Opportunity and Retirement Benefits

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2001 - Present
T. Rowe Price Associates	(Confidential)	12/1999 - 3/2001
Fritz Companies, Inc.	(Confidential)	12/1998 - 12/1999

SCHOOL	MAJOR	YEAR	DEGREE
CCBC	Master 2003 Microsoft Office Specialist	2007	Specialist Degree
CCBC	A+ Certification	2007	Specialist Degree
McKinley Senior High	Mathematics	1992	High School/GED Degree

Highlights:

Office Administration, A.A.S. 2004 - Present Community College of Baltimore County Dale Carnegie: World Class Customer Service 2002 Franklin Covey: Project Management 2002 Franklin Covey: What Matters Most(Focus) 2001 Systems and Computer Sciences Engineering 1992 - 1993 Howard University Intranet Committee 2003 – Present Diversity Team 2001 – Present

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Commitment to Quality
Continuous Learning
Training

• help desk

Excellent Customer Service Skills, in person and remotely. Timely response to inquiries, concerns, issues.