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Call Center Manager/Director - Customer Service/Collections
A business process and system optimization expert who brings 27 years of experience in the Financial Services industry and deep expertise in call center business operations and project management. A proven track record of maximizing business performance, improving operational efficiency, and developing and executing business strategies that optimize customer satisfaction. Has achieved particular success in enabling clients to overcome challenging markets and navigate periods of change and business growth. A broad expertise which encompasses call center management, P&L management, outsourcing, off-shoring operations, balanced scorecard implementation, process re-design and automation, technology assessment and business system integration.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Knoxville, TN |
