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360 degree experienced Customer Service professional with 16+ years of knowledge and skills in a call center environment
Consistently promoted within the customer service industry with a number of increasingly accountable management positions; acquired the knowledge and skills to effectively and strategically manage a call center. Able to provide decisive, deliverable results and team leadership within a constantly changing business market. A solid reputation in the industry and awareness of leading technology and operational procedures to remain cost effective within any organization. Respected for the ability to multi-task and work under strict deadlines. Providing Best in Class customer service is one of my core specialties. It is the foundation of any top notch call center operation. I'm also well versed in the Wilke-Thornton CRS database or any other relational database. I have extensive experience in this area from validation and compliance to global security and maintenance. In addition, I have mad IVR skills and can configure call flow logic that is seamless to the consumer.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Massapequa, NY |
