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Customer Service Manager-Performance Improvement-12 years call center experience
I am an Operations Manager with over 16 years of experience managing people and processes in Customer Service for various environments. I have a diverse background from training and quality assurance to daily business operations. My greatest skills include increasing productivity by streamlining processes and improving performance by developing employees through coaching and feedback. I have applied these skills in different roles within the Retail, Credit, and Pharmaceutical industries. My focus has been primarily in Customer Service, but I also have experience in the areas of Sales, Marketing, and Production. My strengths include facilitation and presentation of new ideas or concepts, building teams that value cross-functional working relationships, and process improvement.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Independence, MO |
