Technical Account Manager / Client Services Manager

As an Information Technology professional with global management experience in multiple industries, I learned that the best way to achieve success was to motivate the personnel resources based on integrity, quality, and service, coupled with a positive attitude. Having an aptitude for strategic thought and planning, and the ability to adapt quickly to new ideas and situations allows me to achieve consistent and significant successes in managing staff to meet multiple project deliverables. I have extensive experience as a Client Services Manager with creative, strategic and tactical approaches in process development and problem solving. I have established a consistent track record in maximizing effectiveness in the field of supporting technology systems infrastructure management. I have managed staff to successful completion of a number of high profile projects. Ensuring high level of satisfaction to my internal and external clients in a customer support management role has been key to my success of an IT position, as I continually strive to make sure the customer or end user experience is maintained. I am an influential communicator with ability to translate technical concepts in non-technical terms.

Customer Service Manager

Charlotte, NC