Looking for challenges in networking or administration of networks. Earned Associates Degree in Computer Network Systems November 2009, working toward Bachelor's in Information Systems Security, Fall 2012. Desire a move from entry-level to Contributor.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Cust Serv & Problem Res Rep II	9/2007 - Present
Columbia Sussex Corporation	(Confidential)	11/2005 - 10/2006
Courtyard Cayman	(Confidential)	10/2000 - 10/2005
Holiday Inn Dayton North	(Confidential)	5/1998 - 10/2000

SCHOOL	MAJOR	YEAR	DEGREE
ITT Technical Institute	Information Systems Security in 2012	2010	Bachelor Degree
ITT Technical Institute	Computer Network Systems	2009	Associate Degree
US Army Advanced Individual Training	Administration Specialist	1983	Trade School Degree
Millersburg Military Institute	College Prep	1981	High School/GED Degree

Highlights:

Have experience working with networking systems, mainframe operations and PC hardware troubleshooting and repair from several employment positions. At the hotel in Grand Cayman, was staff assistant to local IT company in migrating the computer operations from Holiday Inn integrated reservation system to Marriott/Courtyard franchised access reservation system.

Companies I like:

TimeWarner Cable, Cincinnati Bell, AT&T

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• hotel night auditor
• accurate cash handling
• cashier experience
• excellent student
• call center
• supervisor
• home networking

•AT&T U-Verse technical support call center, Escalation Supervisor Team oHandle consumer requests for supervisor and resolution escalations. oInteract with floor agents, customers, field dispatchers and representatives from other AT&T departments. oIPTV, VoIP, HSIA service support, including Internet security software installation