Management/Supervisor/Trainer/Human Resources/Quality Control/Customer Service

Seeking Mangement/Supervisory Position with career advancement with well established company in Customer Service. Results-oriented customer service professional with an extensive background of implementing service operating strategies that enhance the employee and customer experience. Specialize analyzing customer problems, leveraging corporate resources, and collaborating across departments to improve the operating environment. Adept at developing processes and identifying methods for retaining customers, increasing satisfaction, and enhancing profit. Hands-on manager who builds and manages talented, multi-functional teams focused on the continuous delivery of top quality service. Are you searching for a customer service professional with a proven history of developing strategies, plans, and processes that increase performance, productivity, and long-term success? Then please take a closer look at my application; I have the perfect combination of knowledge, skills, and experience to take your company to the next level. Throughout a distinguished career with industry leader AT&T, I have constantly proved my worth by ensuring quality service, retaining key accounts, and providing expert team leadership. Having developed a broad skill set and a demonstrated record of achievement, I am now seeking a position such as Call Center Floor Supervisor or Customer Care Team Manager with your organization. During roles of increasing authority, focusing both on individual contribution and team leadership, I have amassed an impressive portfolio of achievements and a long list of professional skills. A sample of my core expertise includes: Operational Effectiveness • Quality Control • Business Development • Industry Best Practices Customer Service • Process Improvement • Conflict Resolution • Internal Controls Team Leadership • Employee Motivation • Training & Development • Problem Solving

Advertising Sales Agent

Roseville, CA