Top performing respected and loyal individual with vast knowledge in account management call-center operations within the travel insurance time-share and entertainment industries. I have a logical and analytical approach to identify and resolving situations with high potential for conflicts. Well organized and creative with a solid approach to comprehensive information gathering to resolve any issues. Excellent listening skills empathetic experienced in negotiations and ability to develop trust and open communications calm under pressure good balance with people and task orientation. Talent for identifying customer needs and presenting to the customer appropriate company solutions to resolve customer's issues. Track record of assessing in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Proficient with Microsoft and Mac Operating Systems (including Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Access and Microsoft Outlook). * Received an Honorable Discharge from the United States Air Force for 10 years with the rank of Sergeant (E-4) as a munitions storage account manager within the United States and several other countries also completing Non Commissioned Officer Preparatory School Military Leadership School Supervisory Training Classes United States Air Force Basic Military Training and Technical Training School. Received a Bachelor's Degree in Business Management from the University of Phoenix in Las Vegas Nevada.

Highlights:

• Billing
• Spring
• Account Manager
• AT&T
• Delinquent Accounts
• Deposits
• Filing
• Hub
• Internet
• customer service
• call center
• event specialist
• customer service representative