Sales Professional

Dear Sir/Ms, Re: Customer Service Representative I have provided excellent customer service/sales in diverse business areas. I have extensive experience in accounting and telemarketing. I am also a fast learner, excellent listener and enjoy working with people. My enclosed resume provides a good summary of my experience and I am sure I can be a valuable asset to your organization. I look forward to an interview with you so that you can further assess my capabilities, qualifications and experience. Thank You, Andrea de Sousa 5629 Kenwood Kansas City, MO 64110 (816) 363-0243 Email: andrea_desousa@yahoo.com Andrea de Sousa 5629 Kenwood, Kansas City, MO 64110 (816) 363-0243 E-mail: andrea_desousa@yahoo.com Qualifications: Motivated self-starter with excellent communication skills , problem solving abilities, multi tasking talents and a strong work ethic to make a significant contribution to any organization. Extensive experience in customer service and accounting with a keen sense of attention to detail. Some clerical skills as well as the ability to identify, develop and enhance client relationships. Highly flexible and adaptable with the ability to thrive in a fast paced work environment. Quick learner who can master all aspects of the job with limited training. Achievements: Received recognition as ‘Customer Champion” from Jan – June 2004 (Sears) Broke world record in processing payments at City of Kansas City, MO Won a paid vacation to Acapulco for being the best salesperson (Uniwatch) Received several letters of appreciation from management and clients Was licensed in Life, Accident & Health insurance and Real Estate Worked for DST Systems , City of Kansas City, MO., Combind Insurance, Payless Cashways, Western Auto, J.C. Penny, UMKC, Harvest Board International, St. Luke’s Hospital, etc. Education: Bachelor of Science (Math) Work History: 07/2008 - 06/2009 First Capital Bank Card Kansas City, MO Sales Associate 07/2006 – 07/2008 Various Temp Agencies Kansas City, MO Customer Service Telemarketing 03/2006 – 07/2006 Radio Shack Kansas City, MO Retail Sales Customer Service 06/2004 – 03/2006 Various Temp Agencies Kansas City, MO Retail Sales Customer Service Telemarketing 09/2001 - 06/2004 Sears Kansas City, MO Sales Associate 03/2000 - 09/2001 Various Temp Agencies Kansas City, MO Customer Service Accounts Payable Telemarketing 02/1999 - 03/2000 The Kansas City Star Assistant Acount Executive 08/1996 - 02/1999 Various Temp Agencies Customer Service Accounts Payable Telemarketing Mail Room 02/1991 - 08/1996 City of Kansas City, MO Accounting Clerk

Retail Sales Representative

Kansas City, MO