Self-motivated, customer-focused help desk coordinator with more than 6 years of experience working with, and leading, help desk teams supporting hundreds of users while leveraging industry proven technology and practices. Through the use of well-developed organizational skills, delivers effective operation of help desk environment by prioritizing issue severity through assessment of overall impact to end users; focusing on efficiency and customer service during the troubleshooting process; and thoroughly documenting issue resolutions for future use by other team members or end user self-service. Effectively fosters a collaborative work environment between support staff and overall user base.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	9/2003 - Present
America Online	(Confidential)	9/1999 - 10/2002

SCHOOL	MAJOR	YEAR	DEGREE
The University of Arizona	Psychology/Computer Science	2007	Bachelor Degree
Pima Community College	Associates of Science, Liberal Arts, and General Education	2003	Associate Degree

TYPE	TITLE	URL	DESCRIPTION
Magazine	Maximum PC	media url	Computing articles and editorials for PC enthusiasts

Highlights:

Companies I like:

Non-profit agencies, or customer and employee centric companies.

P&L responsibilities
Presentation
Technology Solutions
Sales Support
Leadership

• Prioritize
• Supervise
• Troubleshoot

Prioritizing customer needs within the overall organization. Bringing respect and a positive attitude to customers requiring assistance.