SAP CRM

 Involved in functional/technical 2+ full lifecycle from Business Blueprint to Go-Live, post implementation and project support  SAP R/3 implementation and 5+ years of industry and consulting experience.  Sap CRM module experience with CRM Marketing, Sales, Service Interaction Center and Web Client.  Good exposure in SAP CRM Best Practices methodologies using Solutions Manager  Integration experience with SAP R/3 with CTI  Familiar with Web Client, CRM 2007  Business Scenario experience  Outbound Telemarketing, Inbound Telesales, Outbound Lead Management, Utility Contract Management, Account Management, Activity Management, Opportunity Management, Sales-Order processing  Master Data handling experience  Business Partner (Person, Organization, Contact person, address management, employee)  Business agreement  Products  Organization management  Experience in Service-Installed Base, Service Contract  Good Understanding of CIC-Web client Architecture  Adept at designing and implementing technology-enabled business solutions for clients as part of a high-talent team.  A proven resource in defining systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.  Manage the services provided by your IT service organization and maintain a company-wide view of IT objects and their relationships.  Familiar with CRM IT Service Management component  Strong Interpersonal and Communication Skills.  Experience in the installation and configuration of SAP software and related components.

Application Support

North Brunswick, NJ