Energetic, self-motivated Business Manager with new MBA looking for opportunity to build new skills

2/2005 - Present

Manager

• • Function as audit liaison for Citi Retail Services, coordinating on-site visits from federal regulators, internal auditors, and internal compliance departments. Administer deliverables, facilitate opening meetings, and mediate discussions between auditors and senior business managers, both at the home office and in satellite locations in the U.S., Canada, and Puerto Rico. - Managed regulatory exam between Citi Retail Services and the federal Office of Thrift Supervision, inclusive of all business areas, at a time of heightened regulatory scrutiny in the financial industry. - Directed multiple successful internal audits of local and satellite operations. - Facilitate ongoing quarterly internal business monitoring of client-facing and back-office operations. • Supervise team of three business control employees responsible for the following functions: Records Management, Disaster Recovery Planning, Information Security, Policies and Procedures, and Vendor Management. Lead team with annual goal-setting, development plans, semi-annual performance reviews, and performance improvement plans, if needed. • Project management of compliance and control project teams, comprised of cross-functional members based locally and throughout North America, to ensure timely adherence to new regulatory requirements, or in response to real or potential audit issues. • Manage the quarterly control self-audit program, the control foundation for the business. Using the Six Sigma-based Lean Controls Methodology, increased efficiency of testing program by focusing on Important Risks and Key Controls. • Identify areas for process improvement through operational auditing, and work with departments to implement. • Write memoranda for, give presentations to, and work directly with business managers and senior executives to identify issues and develop corrective action plans, and manage these plans to resolution. • Develop, distribute and present training materials to all levels of staff regarding control initiatives and compliance requirements.

2/2004 - 2/2005

Citigroup

Individual Contributor

• • Managed disaster recovery program for Citi Retail Services, including managing the departmental back-up plans and call tree, and coordinating annual systems recovery testing. • Coordinated the vendor management process, including coordinating vendor contracts, Statements of Work, Non-Disclosure Agreements, Electronic Media Transfer forms, as well as other vendor questionnaires. • Provided administrative support to the CEO. • Planned and provided on-site coordination of the annual sales meeting in Phoenix, AZ.

9/2002 - 2/2004

Future Medical Systems

Individual Contributor

• • Managed accounts receivables for U.S. operations, including invoices and payments, and managing collections on corporate accounts. • Performed weekly inventory count of warehoused products. • Supervised contracts for standing purchase orders between FMS and the Department of Defense. • Managed contracts between FMS and shipping agent, including negotiations for transition from FedEx to UPS. • Oversaw customer service for both clients and corporate sales contractors, and managed annual corporate gift project. • Controlled tradeshow logistics, and designed and purchased new trade show booth. • Organized the annual sales meeting, including an evening of entertainment for approximately eighty Orthopaedic Specialists, and planned travel and accommodations for trade conferences for employees, contractors, and clients.

8/2001 - 8/2002

Marketing Solutions

Individual Contributor

• • Negotiated and placed all agency media, and managed client/vendor coordination and traffic. • Strategized, budgeted, and maintained annual media plans for clients. • Tracked and approved all media expenditures, and audited monthly media invoices. • Assisted in the coordination and delivery of Request for Proposal (RFP) responses. • Wrote copy for print ads, websites, print articles, and radio and television spots; and proofread all copy and final art. • Coordinated electronic media production, and directed television and radio spot production. • Distributed press releases, and managed agency traffic. • Tracked agency time for client billing.

5/2000 - 8/2000

Alaska Permanent Fund Corp.

Entry Level

• • Manage website. • Assist in coordination of marketing collateral. • Respond to requests for information from the public.

2009

Master Degree

Loyola College in Maryland

• MBA

2001

Bachelor Degree

University of Alaska Fairbanks

• Biological Sciences