Department Manager

PROFESSIONAL STRENGHTS * Offering 4+ years of superior retail and office management experience * Consistently recognized for flawless performances, exceptional customer service and leadership abilities * In-dept knowledge of all aspects of office/personnel administration * Computer literate: DOS, Windows applications, Word, PowerPoint, Excel and specialized management database * Over 4 years of high volume retail management experience ADMINISTRATION/MANAGEMENT * Recruited and interviewed personnel to maintain manpower requirements * Insured compliance with equal opportunity concepts and directives * Developed and provided clear, concise personnel briefings informing employees of all resource and programs available. * Received a score of 95% on Internal Audit, highest in district * Managed department in excess of $1.8 million in total sales * Supervised, motivated and trained fulltime and part-time personnel which exceed weekly sales targets and goals by 12% * Overall responsible for store operations as the Manager on Duty… safety of personnel, sales targets, customer service and daily operations. * Took over lowest profit department and turned it into the most profitable in the store, from 22% to 38% of store sales. * Department toured solid “A” for the year by store and district manager * Established controls to permit tracking of inventory shortages, resulted in an inventory of 1.76% against district average of 2.45% * Led the district in CRI (Customer Report Index) with a 92.7% verses district of 87.1% * Maintained 100% weekly rate on QOHV … which resulted in a full store and control of overstock * Acted as liaison, troubleshooting employees concerns in personnel, financial, legal and health matters with appropriate agencies * Helped manage yearly budget, controlling expenditures in the area of travel, administrative supplies and office equipment * Conducts safety inspections to ensure personnel and facility meet OSHA requirements

Retail Sales Supervisor

Greensboro, NC