15 plus years experience in Information Technology.:

11/2005 - Present

Manager

• Provide technical support for all mainframe and distributed processing plus monitors all networking platforms. Responsibility for addressing all hardware, system and applications issues at 1st level. Interact with all support groups to resolve any issues that could have a negative impact on the operating environment and service levels to our customers.. Responsible for a staff of 5 full time employees and one contractor. Train new hires on Netview and Stratus Produce reports on number of Remedy tickets worked per month. Produce report on number of phone calls per day and month Involved in Interviewing prospective employees Involved in ordering inventory

7/2005 - 11/2005

BI-LO

Individual Contributor

• Provide technical support for all mainframe and distributed processing plus monitors all networking platforms. Responsibility for addressing all hardware, system and applications issues at 1st level. Interact with all support groups to resolve any issues that could have a negative impact on the operating environment and service levels to our customers.. Coordinates the resolution of system software and application problems that impact service to the business. Provide timely and accurate updates to tickets in the problem management system. Knowledge of Control-M/R/D/O, CICS, IMS, IDMS, DB2, Tivoli. Provide daily support of the data center Monitor all mainframe and distributed jobs Monitor Netview - this shows the network connectivity to our stores Monitor nightly backups Monitor Mainframe and Distributed tape drives

3/2003 - 7/2005

Ahold

Individual Contributor

• Monitor the Ahold Telecommunication network and operating companies of the enterprise. Ensure the integrity and availability of the network. Take corrective action in the event of an outage. Proactively monitor all aspects of the network utilizing network management tools provided by the company, primarily NVK6 and Tivoli. Coordinate and assist with the installation, modification and trouble shooting of all circuits, hardware and software. Responsible for working with communication vendor and second level network support to facilitate resolution and reliability testing. Monitor Netview for store problems Monitor Stratus for Outages Worked with 2nd level Telcom for problem resolution Used Remedy to open problem tickets with Bell South

11/1999 - 3/2003

Ahold

Individual Contributor

• Three plus years of progressively responsible experience in system development. I have experience in mainframe applications, tools ,and methods and analysis. Career concentration on business applications development, maintenance and support. I have the ability to work in a stressful environment, handling demanding internal and external customers to their satisfaction. Experience in Cobol programming. I have knowledge in DB2, CICS, VSAM, TSO/ISPF, MVS, JCL,DB2,ENDEVOR and other related mainframe tools. I have a good knowledge of multiple environments, platforms and interfaces. I have a demonstrated knowledge of current and emerging technologies and trends. I am proficient in using structured system development methods and techniques. I have the ability to interface with all levels and across organizational lines. Key skills are observation, curiosity, communication and patience. Shared oncall with 5 other programmers Corrected problems with mainframe jobs Worked daily problem tickets My specialty was city taxes

1985

Bachelor Degree

Clemson University

• Economics