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Electrical/Network/Systems/Test/QA Engineer
Looking for an entry level engineering position with a company that would benefit from my analytical, troubleshooting, and problem resolution capabilities.A company which is keen on grooming young new talent and have the ability to get the best out of me.
Electrical Engineer
About Me
Industry: |
Engineering & Architecture |
|---|---|
Occupation: |
Electrical Engineer |
Ideal Companies: |
Cisco, At&t, GE, IBM, Dell, Juniper, , Nortel, Brocade |
Education level: |
Master |
Will Relocate: |
Yes |
Location: |
Wichita, KS |
Work Experiences
2/2008 - 8/2008
Sony Ericsson/MCPS
Entry Level
- • Designed and implemented networks configured Cisco (1800, 2800, 3800) series routers and Cisco (2900, 3550, 3750) series Catalyst switches
Configured RIP, IGRP, EIGRP, and OSPF routing protocols as per network design
• Resolved customer issues by remotely logging into routers/switches and debugging network connectivity and configuration issues
• Provided on-site and phone support with the installation and configuration solutions of Cisco products. Provided single-point-of-contact interface for the escalation of field troubles into engineering; tracking and reporting status of all field escalations and associated deliverables
• Analyzing and resolving faults, ranging from a major system crash to a forgotten password
• Monitored network usage and ensured the most cost-effective and efficient use of servers
•Attended training seminars and perform labs on new and revised products
7/2007 - 1/2008
Commerce Clearing House
Entry Level
- • Provided telephone support for technical system and software application related calls. Time breakout: Phone support: 85% and testing 15%. Secondary duties include manual quality assurance testing of product lines
• Provided quality assurance testing for the ProSystem Fx product lines and reporting issues appropriately
• Assisted other departments with support and testing requirements to ensure company objectives are met
• Assisted with new hire and ongoing training programs for support staff
• Assisted with training and mentoring seasonal support staff
• Acted as mentor to seasonal support staff
• Ensured all call tickets are properly documented per departmental guidelines
• Kept management informed of any unresolved calls on a daily basis
• Identified reoccurring problems received through customer calls and escalated them for review
• Assisted other representatives and departments with customer related problems
• Maintained high quality standard minimizing customer callbacks for assistance
Education
2009
Master Degree
Wichita State University
- Electrical Engineering
2006
Bachelor Degree
Wichita State University
- Electrical Engineering
