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Seasoned Customer Service Manager
I'm looking for a company that is looking to make a difference in their employees and the community they serve.
Customer Service Supervisor
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Supervisor |
Education level: |
Master |
Will Relocate: |
No |
Location: |
Jacksonville, FL |
Work Experiences
4/2000 - 11/2008
The Florida Times-Union
Manager
- • Maintains effective communication with upper management regarding the department’s performance.
• Manages the day-to-day operations and personnel, dealing with HR to resolve staff issues.
• Oversees the development and alignment of all sales team members.
• Manages and researches the resolution of customer issues and complaints.
• Manages all employee hiring, work related goal setting, employee instructional program and performance appraisals.
• Manages new account set-up, department billing reconciliation, customer refund processing and billing adjustments.
• Prepares and maintains department records including the scheduling of sales teams and sales performance reports.
• Researches and maintains, customer accounting information in SAP, including daily input in the SAP development and system enhancements.
• Works with the corporate team daily to ensure accurate billing and resolution to customer billing inquiries.
11/1991 - 4/2000
Foot Locker Worldwide
Manager
- • Managed all of the day-to-day operations for the store and achieve targeted productivity, sales and profitability.
• Established and maintained effective communication with the District manager regarding OSHA laws, store management, employee performance, leave, dismissal and store safety.
• Prepared and maintained all store records including budget forecasting, store budget, sales forecasting, sales reports and employee performance appraisals
• Completed in-store merchandise audits, daily income audits as well as weekly and monthly revenue audits.
• Managed customer complaints and inquiries about products and sales.
• Managed employee leave as it related to FMLA laws
Education
2002
Master Degree
University of Phoenix
- Organizational Management
2001
Bachelor Degree
Edward Waters College
- Organizational Management
