Efficient, Creative, Bright, Dependable

12/2008 - Present

Contractor / Freelance

• Developed eLearning courses for the new LMS that they are implementing. Captivate, SumTotal, Photoshop, SnagIt, SCORM

8/2008 - 10/2008

XO Communications

Contractor / Freelance

• Primarily worked as a technical writer to document processes that were constantly being updated. I also consulted as an instructional designer for the training department.

4/2008 - 8/2008

TrailBlazer Health Enterprises

Contractor / Freelance

• Functioned as the Sr. Instructional Designer. Consulted with trainers to enhanced their skill set. Redesigned and older existing training material to make that material more relevant and up to date. Developed WBT for The History of Medicare and Cognos 8 Budgeting system. Developed multiple job aides for SumTotal LMS.

8/2007 - 4/2008

Monitronics Intl.

Individual Contributor

• Training coordinator focusing on call center needs. Developed training for the new SalesLogix system. Designed a negotiation’s class for agents handling billing issues with customers. Focused on department specific training for the new Mastermind system being implemented. Published bi-weekly newsletter communicating on the status of the Mastermind project. Developed Train the Trainer and Best Practices courses for the Customer Care Center. Developed and implemented “Negotiations” course for Call Center representative ongoing training. Development of eLearning courses with Moodle (LMS), Madcap, Captivate, and multimedia presentations. Instructional Design of MAS Management Training and Customer Technical Support new hire Training.

6/2006 - 8/2007

Farmer's Insurance Group

Self-Employed

• General agent customizing insurance portfolios for our clients. Educated clients as to how insurance works in order to tailor insurance portfolio for maximum value and cost savings.

6/2004 - 5/2006

eTalk Corporation

Individual Contributor

• Delivered training to a broad range of corporate levels as well as personality types and learning styles. Developed new training curriculum and refined existing training. Worked with clients to develop customized training curriculum. Responsible for learning a broad range of materials to be delivered over half day and multi-day training events. Consulted with clients regarding the implementation and future use of the products in relation to specific company goals. Developed new training according to new products and business requirements as well as changing business needs. Delivered training via Webex and elearning tools on a regular basis. Interfaced with various parts of the organization to ensure that training material was correct and worked in a consulting role with various parts of the organization. Delivered Train-the-Trainer courses. Managed training projects, coordinated communication, managing time schedules, and introducing responsible parties for decision making. Worked side-by-side with Project Managers on both sides of a project closely to deliver communication and training that is in line with business objectives. Provided extensive documentation of each training event. Most training engagements required travel both within the US and abroad. Understanding of Six Sigma and experienced with Microsoft Office and Adobe Acrobat. Experience using Dreamweaver, Captivate, Webex, Photoshop, and Imageready.

1998

Master Degree

Southwestern Seminary

• Divinity

1994

Bachelor Degree

Baylor University

• Business