Motivated individual that will help a company to take leaps into the fast changing world in technology.

Industry:	Information Technology
Occupation:	Help Desk Specialist
Ideal Companies:	Red Ventures, Time Warner Cable, Wachovia, Bank of America
Education level:	Associate
Will Relocate:	No
Location:	Denver, NC

3/2002 - Present

(private)

Individual Contributor

• • Managed 3-year $100K a year STAR-W grant project to increase technology skills for 3rd, 4th, and 5th graders by creating an in-house publishing company to produce a quarterly magazine, newsletter, and e-zine. • Direct professional IT development for teachers and students continuously. • Created Professional Development videos for district level use. • Instrumental in creation of school’s first website that facilitated communications with parents and students. • Planned, implemented, and supported technical projects related to system infrastructure, security, management, maintenance and day-to-day operations and administration. • Led team of 3 teachers and 3 students in presentation at the State Building for Kid Tech Day for 2 consecutive years on how Denbo uses technology. • Automated numerous processes and procedures by creating forms for implementation by building staff. • Implemented automated Lesson Plan selected by school district for use by teachers across all buildings. • Provide support to teachers with technology lessons in the classroom. • Participated on 3-member team to allocate $130K school budget into appropriate accounts. • Created Professional Development videos for district use.

5/2000 - 3/2002

ITXC Corporation

Manager

• • Collaborated with Vice President and a programmer as project manager to create automated Provisioning Database customized for company’s specific needs. • Coordinated rollout of lighting and wiring for network and phone connectivity to support high-end servers at brand new company building. • Led team in turning up Tier 1 quality T1’s, DS3’s, and E1’s. • Developed lasting business relationships as Provisioning Supervisor with Telecom Companies nationwide. Provided calm and professional assistance to help users troubleshoot circuit problems. Resolved problems in a friendly manner and helped users feel at ease in stressful situations. • Supported NOC and other staff members during 911 by providing calming leadership and reassuring customers of efforts underway to get their equipment back up and running. • Participated in weekly meeting with Vice Presidents of other departments to plan better strategies to maintain Tier 1 quality for customers internationally. • Successfully completed demanding 1-week project coordinating equipment removal and shipment to new location and final preparation of relocating facility.

2009

Bachelor Degree

University of Phoenix

• BS in Information Technology

1998

Certification Degree

CompTia

• A+ Certification

1994

Trade School Degree

The Chubb Institute

• Data Center Support

Tech Support, Budget Management, Java, HTML, VoIP, Wireless