Senior Project / Program Manager

Industry:	Management & Business
Occupation:	Program Manager
Ideal Companies:	Bloomberg, Microsoft, AT&T, Dell, Pfizer, Goldman Sachs, BOA, Washington Mutual, PSE&G, Verizon Wireless, Comcast
Education level:	Master
Will Relocate:	Yes
Location:	Kendall Park, NJ

8/2007 - 4/2009

PJM Interconnection

Manager

• Hired as a PMO - Management Consultant to provide tactical, structured, and process driven directions. Led a highly visible program of complex projects such Infrastructure, SOA (Service Oriented Architecture), Shared Architecture, and state of the art Generation Control Application solutions from inception through closing.  Incorporated PMO standards and best practices and assisted in ensuring the use of defined project management methods across the organization.  Spearheaded increased awareness for PMO and improved quality processes across both internal and external organizations by educating the value and importance of the PMO and quality process.  Managed $14.5MM business continuity and resiliency program in terms of Scope, Schedule, Cost, Resource, and Quality.  Directed, Managed, and Mentored Project Coordinators, Work Package Leads, and cross-functional teams (26 persons). Managed vendors such as Siemens, AREVA, and SAIC.  Key and successful collaborator in negotiating scope, schedule, budget. Acted as liaison among vendors, stakeholders, leadership team, and executive committee to achieve corporate goals. Worked with PJM procurement, vendor management, project sponsors, stakeholders, and technical staff to ensure contract delivery for program level SOW and agreement with outside vendors. Practical knowledge in RFI, RFP, and contractual process.  Acted as a principal point of escalation for risks and issues related to the program. Demonstrated ability to resolve critical issues within constraints of schedule, cost, and functionality. Known for achieving a balanced and successful solution.  Highly experienced in creating, monitoring, maintaining project plans complying with the relevant PM standards and reporting requirements. Proficient in using MS Project and practical knowledge of scheduling concepts such as critical path, float, and earned value.  Demonstrated expertise creating and maintaining project plan, WBS, schedule, status reports, risk, issue and communication plans. Expert in forecasting, budget tracking, and managing projects variances by taking corrective action in a timely manner.  Managed and performed financials analysis using SAP and MSP tools, generated detailed and summarized financial executive reports. Prepared weekly and bi-weekly program status reports. Experience with score card and dashboard reporting.

6/2007 - 8/2007

Computer Design and Integration

Manager

• Held a short-term role at CDI, a leader in infrastructure services, to mange complex projects to provide clients complete solutions and services in business continuance, backup and recovery (data protection, management, and migration), server and storage implementation, enterprise management, networking, security, and virtualization.  Oversaw critical projects, working closely with key stakeholders, to ensure that the requirements and expectations are understood and the project is well planned out.  Assigned tasks to eliminate rework and to maximize customer satisfaction. Responsible for making sure that customer expectations are measured against quantifiable and relevant success metrics during project progression.  Actively defined and managed success criteria, project constraints and risks while developing project plans and coordinating tasks to achieve objectives and commitments.  Managed projects for HP, Jet Blue. Partnered with Cisco, EMC, and Sun.

4/2006 - 4/2007

GSI Commerce Solutions

Manager

• Led multiple e-commerce and financial solution projects simultaneously across several business and technology areas. Oversaw complete project life cycles, managed local and global resources, and set schedules. Monitored performance and quality. Formulated and recommended project options to improve cost, quality, and risk. Interfaced with external business partners, business analysts, software development teams, and other groups.  Increased profitability and on-time delivery, while minimizing project ‘creep,’ by reviewing change requests and preventing unapproved requirement modifications.  Improved team motivation in highly deadline-driven, unstructured environment.  Implemented process improvements and better risk mitigation functions.  Consistently delivered projects on time and within assigned budgets.  Managed projects for clients such as NFL, Elizabeth Arden.

8/2005 - 3/2006

National Digital Medical Archive

Director / VP

• Directed product development, management, and quality assurance, as well as project management and service delivery for developer of custom infrastructures and managed services. Product/service areas included disaster recovery/business continuity, infrastructure, market research, healthcare information systems, system integrations, and more. Oversaw daily operations, coordinated software release rollouts, led complete project/product life cycles, and prepared proposals/RFP responses. Managed testing process from scenario creation through to acceptance testing.  Formulated company’s overall project plan and milestones.  Increased performance capability by implementing new processes.  Improved efficiency by developing business requirements and design specifications.  Supervised change management initiatives to constantly enhance programs.  Enhanced project management by introducing PM and SDLC methodologies.  Ensured compliance of systems with all HIPAA, DICOM, and HL7 standards.  Carried out commercial and web-based product development and remediation.  Rapidly promoted to Vice President based on leadership qualities and performance.  Achieved improvements in productivity, customer service, quality, and scheduling.  Implemented highly successful initiatives, such as Process Improvement, Quality Management, and Product Roadmap & Strategy.  Led and managed projects in digital personal health record, medical imaging services, business continuity and disaster recovery for University of Pennsylvania, hospitals, and imaging service providers.  Experienced with Salesforce.com as a CRM tool to manage sales, marketing, customer service, and other critical business functions. Optimized resources, magnified visibility into the sales pipeline, stayed on top of every lead, every opportunity, and every customer interaction.

7/1998 - 8/2005

AT&T

Manager

• SR. LEAD PROJECT/PROGRAM MANAGER – Principal Member of Technical Staff (2005)  Managed technology projects for Worldwide Customer Services organization.  Managed and provided network integration and deployment services to customers from purchase phase through installation and vendor management services.  Worked closely with foreign partners overseas to deliver global solutions and cross-border deployments. Oversaw projects such as network assessment and integration, staging & implementation, transition, migration, and IP telephony services to customers.  Evaluated customer/vendor contracts, pricing, billing, vendor services, SLAs, and project status. Prepared and delivered status and financial reports to customers and management. SR. LEAD PROJECT/PROGRAM MANAGER – Senior Member of Technical Staff (1999-2005)  Led and directed full project life cycles for BVOIP, CVOIP, IP, Switching, and Routing projects.  Supervised and directed 6 PM(s). Coordinated cross-functional teams as large as 50 persons.  Evaluated vendor platforms and technical solutions for AT&T Global Network.  Created project charter, project plan /schedule, and quality metrics documents. Provided technical contribution in the development of requirements and design documents and operational technical plans. Developed RFP(s) working with IT architects.  Identified risks and developed mitigation plan.  Turned around and completed several highly valuable projects for company.  Championed internal and external quality process improvement.  Improved profitability by facilitating training cost reduction negotiations with vendors.  Coordinated company’s first-ever web-based training session in conjunction with vendor.  Recipient of numerous company awards for superior performance and quality.  Managed vendors such as LUCENT, NORTEL, SIEMENS, COMVERSE, SYLANTRO.  Developed and managed products for external clients such as MBNA, GEICO, COMCAST, others. PROJECT LEADER / SENIOR SYSTEMS ENGINEERING CONSULTANT (1998-1999)  Played major role on numerous systems engineering web based projects for AT&T WorldNet Services’ Internet Architecture. Defined and managed success criteria and project risks.  Developed project plans, coordinated tasks, and authored technical requirements and business impact analysis documentation. Assisted with product scope definition.  Earned multiple teamwork, quality, and accomplishment awards.

2/1998 - 5/1998

Telcordia Technologies

Individual Contributor

2/1997 - 1/1998

Lucent Technologies

Individual Contributor

12/1995 - 1/1997

C-Cor Electronics

Individual Contributor

10/1994 - 4/1995

Precision Products

Entry Level

2009

Master Degree

Stevens Institute of Technology

• MBA

2003

Master Degree

Stevens Institute of Technology

• Technology Management

1992

Bachelor Degree

New York Institute of Technology

• Electrical Engineering