Human Resources Assistant/Administrative Assistant

8/2006 - 4/2008

ACS HR Solutions

Entry Level

• Review medical/dental enrollment information for completeness and accuracy. • Enter complete enrollment into the system. Verify the accuracy of HMO members ID cards and forward to members • Review information on the enrollment forms and add coordination of benefits and pre-existing condition notices to system when appropriate and necessary. Communicate with internal and external customers via telephone and written correspondence on any issues dealing with eligibility, benefits and contractual issues for patients. • Analyzes reports to maintain synchronized computer systems. Consult independently with plan sponsors and internal departments on issues and options. • Work in call center to answer questions and resolve issues based on phone calls/letters from members, providers and plan sponsors. Explain member’s rights and responsibilities in accordance with contract. Work to enhance customer satisfaction and retention. • Access information from a variety of systems and references. Effectively document contact members. • Review pension enrollment information for completeness and accuracy. • Enter complete enrollment information into the system, set up projection and commencement packages, pension verifications, stop & reissues of pension checks, direct deposit and also set up tax changes for pension checks. • Review 401(k) enrollment information for completeness and accuracy. • Coordinating 401(k) transactions for withdrawals, transfers, purchasing or selling stocks, rollovers in or out, final distributions, change contributions, set up or close out 401 (k) plans.

7/1989 - 5/2005

NJ Manufacturers Insurance Group

Entry Level

• Greeting and assisting NJM insured and clients, while maintaining the Special Investigations Unit. • Managing the workload of 11 investigators and 1 supervisor. • Typing and editing all investigators’ reports/ letters, and opening and closing investigative reports. • Providing via internet database searches with auto track, choice point, NJ Motor Vehicle Commission and NY State Division of Motor Vehicles. • Managing all incoming anonymous phone calls in order to collect information on potential subjects. • Transcribed recorded statements, maintained inventory of video footage and utilized internal database (IRIMS) to cross-reference investigations and policies. • Supported all NJM investigative departments, provided assistance to all SIU and Office of the Insurance Fraud Prosecutor in any on-going investigations. Bodily Injury Department July 1989- December 1992 • Managing phones for the Automotive and Homeowners department, typing letters for those insured to set up appointments for recorded statements and I.M.E exams, setting up files for loss claims, and typing letters for final payment. Personal Injury Protection Department January 1993- December 1996 • Managing phones, photocopying medical files, medical billing, typing letters for numerous doctors’ offices, medical forms, providing information from Microsoft Outlook for medical information on those insured.