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Manager of Customer Support
To work in a challenging environment that will allow me to apply my knowledge and skills and at the same time will allow me to participate in the growth of the company.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Highlights: |
• Led customer service team to exceed department goals for 12 consecutive months achieving recognition by one of our most important customers. • Defined and introduced a solution for managing radioactive licenses for shipments that resulted in a 95% error free from an order entry stand point. • Excel in planning and developing skills enhancement for the department that increased performance from 70% to 95%. • Cultivate key customer relationships through outstanding follow through for utmost customer satisfaction. • October 1st of 2007, became responsible for the supervision of the credit department operations. • Promoted as a Business Analyst on all functional and business requirements for the company during integration process. • Hired as an Assistant Manager and promoted as Manager for ability to increase group performance and implementation on new strategies. • Participated in the NSM ~ National Sales Meeting in Hawaii - January of 2007. |
Ideal Companies: |
Johnson & Johnson, Nestle, Walt Disney, Kaiser Permanente, Iron Mountain, Siemens, Sony, Fox |
Education level: |
Bachelor |
Will Relocate: |
No |
Location: |
Los Angeles, CA |
Work Experiences
6/2004 - 1/2009
SIEMENS Healthcare Diagnostics
Manager
- Leading the daily operations of a team of 22 customer service representatives by providing training, communication, coaching and leadership
6/2001 - 5/2004
Farmhouse Furniture Manufacture / Wholesale
Manager
- Provided product information, pricing and quotations to customers.
8/1997 - 4/2001
Greenberg Photography
Manager
- Assisted with general office support including light bookkeeping.
3/1995 - 10/1996
