Manager

4/2007 - 1/2009

F5 Networks

Manager

• • As F5 technical subject matter expert (SME), drove customer, market, and internal awareness of the breadth of F5's product capabilities and provided overall F5 thought leadership. • Worked on team identifying and marketing F5’s entry into cloud computing (virtualization) and new social networking paradigms (blogs, etc). Evaluated current SaaS products. • Authored seven F5 Networks white papers (published), and key product content such as technical briefs, reference architectures, and PowerPoint presentations for world-wide sales operations. • Created a Business Intelligence (BI) process that identified strengths and weaknesses in marketing literature, ultimately helping to close three multi-million dollar contracts. • Improved Technical Marketing by establishing a comprehensive publishing life-cycle web management process, reducing process time by 3+ weeks. • Reviewed various technical content to maintain F5 credibility; utilized technical knowledge and skills as a technical product advocate.

3/2006 - 3/2007

US Bank

Manager

• • Improved security posture while expanding service levels in a complex financial network. • Streamlined network security and improved productivity through effective reporting, prioritization and customer communications; troubleshot a 20K+ node-enterprise network environment. • Evaluated and improved Wide Area and Local Area Networking. • Utilized TCP/IP and multi-protocol network experience to analyze network traces, using Sniffer/Ethereal/Cisco network analysis tools. • Planned and evaluated highly complex new and existing network systems; made recommendations for resources required to maintain and/or expand service levels.

8/2003 - 12/2005

University of South Dakota

Individual Contributor

• • Created and an online HR/FIS training module that was selected and implemented in all Board of Regents’ institutions in South Dakota. • Designed and implemented integrated IT solutions through close collaboration with university leadership, analyzing current systems and engineering innovative and appropriate solutions. • Created new and supported existing applications; devised solutions by developing project specifications, project timelines, and estimating project costs. • Supported faculty who were involved in Distance Learning programs; conducted undergraduate classes in: MS Office, WebCT, WebCM, FrontPage, Pagemaker, Visio, Publisher, Scanning, and more. Skills required on a daily basis: WebCT Administration, Java, HTML, Unix/Solaris, Perl, SQL Database, Project Management, Cold Fusion, CSS/DHTML, XML, PHP, C++, ODBC.

10/1999 - 7/2003

Best Buy Co., Inc.

Manager

• • Oversaw daily security operations supporting $20B+ in revenue with 30K+ employees in the US. Canada and China; managed teams of 20 and budgets of $1.1M for security, networks, and infrastructure projects. • Key player on a team that successfully redesigned a multi-million dollar e-commerce site, reducing operational expenses by $500K+/year while boosting customer response times by 300%. • Projects always completed on time and on-budget. • Designed and implemented remote access system (including computer connectivity, telephone systems, VoIP, wireless, and video conferencing). • Planned policy and system design with company legal and executive teams for Sarbanes-Oxley (SOX) and Gramm-Leach Bliley Act (GLBA) compliance. • Subject matter expert (SME) for network infrastructure design, implementation, management, troubleshooting and security.

6/1999 - 9/1999

Romac International

Manager

• • Provided continuity during flawless outsourcing transition of UNIX and database assets. • Provided innovative recommendations and continuous process improvement.

9/1998 - 6/1999

Gateway

Manager

• • Managed team of 12 Unix and database administrators to achieve effective 24x7 global manufacturing operations. • Spearheaded the design and implementation of an Enterprise Command Center (ECC) that, once operational, overcame a $1M/hour outage; ECC-controlled operations prevented total revenue loss. • Defined and implemented system configuration standards, reducing installation time by 50%. • Managed, designed, and implemented enterprise disaster recovery, while reducing storage costs by 30%. • Developed/maintained Domain Name Services for over 400 domains. • Provided technical expertise, daily direction, and established training requirements.

2005

Master Degree

University of South Dakota

• MBA-MIS

1997

Bachelor Degree

Regent's College

• Liberal Arts