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RssPeople, Process, and Project Manager with more than twenty years experience in support and development of software applications and Information Technology systems. A communicator and facilitator able to bring accord to the different needs of diverse group

Management position with a company needing to add structure and processes to support organization. Consulting opportunities offering interesting and challenging assignments.

Customer Service Manager

About Me

Industry:

Customer Service

Occupation:

Customer Service Manager

Highlights:

Certified Help Desk Manager, Help Desk Institute Certified Public Accountant, State of Washington

Ideal Companies:

Consulting or Software companies.
 

Education level:

Bachelor

Will Relocate:

No

Work Experiences

9/2002 - 11/2008

IntelliTax (Formerly ORRTAX SOFTWARE SOLUTIONS)

Director / VP

  • Managed $3.7 million budget and staff of 150+ subordinates. Responsible for all aspects of customer and Sales support.

2/1998 - 5/2002

Herrick Douglass (Formerly Intellitant Corporation),

Manager

  • Service Delivery Manager / Consultant / Project Manager -- ? Managed support organizations for 6 outsourced Help Desks / Call Centers

9/1983 - 10/1997

SCS/Compute

Director / VP

  • Managed $1+ million budget and staff of up to 80 subordinates. Responsible for all aspects of product support, internal support, software testing, facility management, and reception desk.

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