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People, Process, and Project Manager with more than twenty years experience in support and development of software applications and Information Technology systems. A communicator and facilitator able to bring accord to the different needs of diverse group
Management position with a company needing to add structure and processes to support organization. Consulting opportunities offering interesting and challenging assignments.
Customer Service Manager
About Me
Industry: |
Customer Service |
---|---|
Occupation: |
Customer Service Manager |
Highlights: |
Certified Help Desk Manager, Help Desk Institute Certified Public Accountant, State of Washington |
Ideal Companies: |
Consulting or Software companies. |
Education level: |
Bachelor |
Will Relocate: |
No |
Work Experiences
9/2002 - 11/2008
IntelliTax (Formerly ORRTAX SOFTWARE SOLUTIONS)
Director / VP
- Managed $3.7 million budget and staff of 150+ subordinates. Responsible for all aspects of customer and Sales support.
2/1998 - 5/2002
Herrick Douglass (Formerly Intellitant Corporation),
Manager
- Service Delivery Manager / Consultant / Project Manager -- ? Managed support organizations for 6 outsourced Help Desks / Call Centers
9/1983 - 10/1997