Business System Analyst

Industry:	Information Technology
Occupation:	Application Support
Highlights:	Wrote functional specifications for new web-based system within designated time frame which was a hugh win for our business group. Involved in many and various sucessful implemenations from end to end. Excellent at gathering requirements, writing functional specifications, working with testing team, working with user and implementation resolutions.
Education level:	Bachelor
Will Relocate:	No
Location:	Santa Rosa, CA

6/2001 - 9/2008

Washington Mutual Bank

Individual Contributor

• Gathered requirements and wrote functional specifications for system updates for both web-based and legacy systems. Completed all sizing requests for the functional specification team. Expertise in interfaces troubleshooting issues with vendors and users to ensure connectivity Specialized in all document updates. Completed data mapping for system interfacing for various projects. Worked on large to medium projects from end to end. Managed system support queue. Wrote detailed documentation for the end user.

8/1998 - 5/2001

Provident Funding Associates

Manager

• Supervision for staff of 10+ for payment processing, remitting, daily cash flow, directing and planning department workflow, customer service, researching and problem solving. Completed audits to ensure compliance with investors and government rules and regulations. Ensured accuracy of trailing documents, HUD1’s, Title Policies, and Deeds of Trust.

1974

Bachelor Degree

Sonoma State University

• English

1973

Associate Degree

Santa Rosa Junior College

• General Education

1969

High School/GED Degree

Ursuline High School

• General Education

Analyst, Data Mining, Requirement Gathering, Functional Specifications, Technical Support, Excel, Word, Visio, Power Point, Access, Mercury Quality Center, Web Ex, Outlook, Documentation