Innovative Human Resource Training Development Professional

10/2007 - 9/2008

HBCS (Hospital Billing & Collection Service)

Manager

• Recruited and hired all staff for new office location of not-for-profit healthcare receivables company of 500 employees. Managed and coordinated staff development, employee relations, and administration of new-hire orientation training program. Utilizing a web-based applicant tracking system, tracked job posting, applicant resumes, interview, and hiring statistics and reporting. Tracked employee performance, time keeping, training, and disciplinary actions.

10/2004 - 10/2007

HBCS (Hospital Billing & Collection Service)

Manager

• Managed, developed, and organized corporate training and employee development program. Administration of the Quality Assurance Review department. Management functions include supervision of training and quality assurance staff. Proven interaction with all levels of management and strategic business partners with all aspects of corporate workflow, expectations, and quality initiatives. Developed and deployed corporate training initiatives and oversight of the training and quality assurance functions for over 500 employees in multiple locations. Full responsibility for instructional design, development, and facilitation of new hire orientation program as well as continuing education and management development for entire workforce. Proven developmental design and facilitation of corporate education programs, including written materials, presentation templates, practical application exercises, E-Learning, on-demand web-based training, and competency skill assessments. HBCS Corporate Compliance Committee member.

2/2001 - 10/2004

HBCS (Hospital Billing & Collection Service)

Individual Contributor

• Developed, designed and facilitated New Hire Orientation, compliance, multiple systems, and soft-skills training new employees for billing and collection services for 60+ hospitals nationwide. Developed materials for systems, soft skills, health insurance, claims processing, and compliance. Developed and facilitated continuing education seminars for employee workforce including industry standards, customer service skills, and systems management. Designed and developed management workshops including harassment, time management, performing effective quality assurance evaluations, and positive communications and human relation skills.

9/1997 - 10/2000

Education Credit Services, LLC

Individual Contributor

• Designed, developed and facilitated new hire classroom training in collection of defaulted federally-funded student loans, state income tax, and business-to-business collection of federal loans, grants, and fines Trained, assessed and enforced federal and state requirements of collection laws. • Facilitated multiple training sessions on-site and via teleconferences for employees at multiple locations. • Developed and facilitated management workshops. • Liaison between training department and management staff, identifying key training needs and strategically planning corrective training programs.

8/1990 - 9/1997

United Consumers Inc

Individual Contributor

• Collected bad debt accounts in medical, retail, commercial, and state income tax.

6/1989 - 8/1990

Ted Britt Nissan

Manager

• Department Head for automobile finance and insurance office of 4-franchise dealership. Budgeted departmental expenditures based upon forecasted departmental profits.

1975

High School/GED Degree

Crossland HS

• College Prep