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Results Driven Manager
Looking for a management position that has growth potential with financial compensation that is commensurable to the job duties or work performance.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Highlights: |
Selected several times as an AllStar manager within organization due to surpassing revenue and profit forecast by a minimum of 30% each year, attaining a high customer satisfaction survey rating and providing service excellence. |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Country Club Hills, IL |
Work Experiences
7/1996 - Present
(private)Manager
- Responsible and accountable for all phases of site operations, client services and achievement of site objectives. Responsible for marketing and sales of services, business solutions and equipment within all assigned site operations. Accountable and responsible for business development within all assigned site operations. As a primary consultant to the clients, maintains a high level of interaction, at executive and administrative level, to ensure client satisfaction. Function as a consultant for other Pitney Bowes accounts. Manages, develops and acts as a resource to site personnel.
4/1994 - 6/1996
Encyclopedia Britannica
Manager
- Wholly responsible for day-to-day operations, including staff supervision, fulfillment, mailing services, shipping and receiving. Accountable for financial budgets, P & L responsibility. Effective management of vendor relationships/contracts. Generation of activity reports and expense transfers to User departments.
12/1988 - 5/1994
U.S. Army
Manager
- As a Sergeant, supervised Army personnel. Ensured that direct reports achieved all expectations of High Ranking Officers. Accountable and responsible for all administrative functions within designated department. Overall responsibility for supplies/inventory asset management.
Education
2002
Bachelor Degree
St. Regis University
- Bachelor of Business Administration in Management
1994
Associate Degree
St. Regis University
- Organizational Management Counselor
1989
Specialist Degree
U.S. Army Military School
- MOS 71L, Business Administration
