An innovative thinker with demonstrated leadership abilities to spearhead operations, drive goals and achievements through focus on customer centricity and innovation, while motivating and empowering teams and individuals to achieve remarkable results. Tenaciously resolve technical issues to achieve consistent results. Possess outstanding experience in building, developing, managing, and directing organizations to success. Works well in teams or individually to achieve goals and objectives.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	9/1999 - Present
Contractor	(Confidential)	10/1993 - 9/1999
Iverson Technology Corporation	(Confidential)	10/1988 - 10/1993

SCHOOL	MAJOR	YEAR	DEGREE
Keller Graduate School of Management	MBA/Information Security	2006	Master Degree
Southern Illinois University	Electronics Management	1989	Bachelor Degree

Highlights:

• Served as liaison to national managers, executives, and leaders to coordinate management, focus, and customer involvement. • As first point of contact for clients, met weekly with customers, conducted site visits and communicated daily with technicians facilitating change. • Drove strong and sustained profit improvements by controlling costs, and steering stable departmental operations with high employee retention rates. • Planned and managed inventory valued at $75M+ for Iverson Technology Corporation. • Reduced expenditure through development of streamlined production systems and sourcing of personnel and other production expenses. • Supervised and monitored the work activities of subordinates and staff. • Improved overall productivity by 12% while lowering manufacturing costs within the organization.

Companies I like:

IBM, Microsoft, Intel, Dell, HP

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Manager
• Management
• Supervisor

• Slashed downtime and adverse effects for customers/associates, resolving desktop/enterprise support issues after assessing severity and negotiating business priority. • Provided crucial technical support to the Emergency Operations Center during the 2004 Florida hurricane season; ensured on time and on-target delivery of critical information management resources during 4 hurricanes in an 8-week period. • Installed leading-edge communications technologies in Orange County Fire-Rescue vehicles that proved invaluable to senior leaders during Hurricane Katrina recovery efforts in Mississippi. • Championed implementation of innovative solutions to boost system efficiency and security; dedication and achievements recognized through receipt of numerous awards and citations.