Excellent communication and customer service skills. Highly motivated and able to work independently. Proven ability to take ownership for problems and follow through to resolution.

COMPANY	POSITION HELD	DATES WORKED
TEKSystems/Volkswagen	(Confidential)	3/2007 - 12/2007

SCHOOL	MAJOR	YEAR	DEGREE
Cass Technical High	Marketing	1994	High School/GED Degree

Highlights:

Strong ability to support end-users with technical expertise in the rapidly changing technology of computers, applications, and communications and utilizes state-of-the-art techniques when implementing computing and automated solutions. In additon thoroughly support end users on integrated systems and evaluate trouble tickets, to make a determination as to each issue’s need for before escalating to second level support.

Companies I like:

MASCO, FORD, VWofA

Interpersonal Skills
Verbal Skills
Written Communication
negotiation
Problem Solving
Time management and organization
Leadership
customer support

• customer service
• helpdesk
• desktop support
• level 1 support
• level 2 support
• analyst
• computer support
• representative

Demonstrated strong technical skills with all Microsoft Windows OS and application support and networking. Responded to client’s technical needs in an efficient, timely, and professional manner via the phone and or email.