Ability to work with all different types of individuals and with different personalities with high level of professionalism Highly Responsible, well-organized professional with extensive customer service experience Demonstrates a high intuitive level with technology systems Excellent written and oral communication skills Demonstrated initiative and effective problem solving solutions Built and developed relationships with individuals by consultations about buying and repairing their computers systems

COMPANY	POSITION HELD	DATES WORKED
Elite Securities	(Confidential)	12/2007 - 6/2008
(Confidential)	(Confidential)	10/2006 - Present
Smart Online, Urbandale, IA	(Confidential)	10/2005 - 6/2006
Computility	(Confidential)	2/2005 - 10/2005

SCHOOL	MAJOR	YEAR	DEGREE
Hamilton College	BS:MIS	2005	Bachelor Degree
Hamilton College	Network Administration	2004	Associate Degree
DMACC	GED	2002	High School/GED Degree

Highlights:

• Help desk support center Tier one and two. • Network and PC troubleshooting including software and hardware through VNC server networks with Microsoft and Apple products. • Installation of programs and hardware. • Building and maintaining PC and laptop systems. Extensive experience with Virus, Malware and Spyware problems. • Back up and archiving files for storage. MS Office problem solving including Outlook mail. Maintained and updated the public downloads website • Server Network Administration and account creation and monitoring • Ghost Server Administration • Exchange and Mail Server Administration

Companies I like:

Principal, Staples, IBM, any IT company

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• IT Professional
• IT Training
• Network Administrator
• Help Desk Supervisor
• Teacher
• Professor

• General office work including filing, computer, and Excel, Access, and the Internet • Processing of bonds using the ICIS system of the 5th Judicial District of Iowa. • Server and website maintenance, All IT for the company.