I enjoy diversity in my job choices. The ability directly contribute to the company through my problem identification and resolution gives me a sense of accomplishment. Solutions-focused leader and team player; specializing in driving business growth and delivering world-class customer service. Eager to offer progressive experience toward maximizing an employer’s bottom-line results.

COMPANY	POSITION HELD	DATES WORKED
BA Phillips 2008 Trust	Executor	7/2010 - 4/2012
BIA Cordon Bleu	Customer Service Manager/International Sales	7/2007 - 11/2009
CAL Lighting	Administrave Assistant	7/2001 - 7/2007
Natulaus Montessori	Business Coach/Substitute Teacher	9/2000 - 4/2012
The Booklegger	Director of Customer Services	4/1994 - 3/2000

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	Business	2006	Master Degree
University of Phoenix	Business	2004	Bachelor Degree

Highlights:

~ ~ Established an E-Commerce Division, including customer mining, product marketing and policy development ~ ~ Designed self-managed teams through personal accountability and empowerment ~ Increased business productivity and profitability through technological and telecommunication enhancements ~ Improved customer satisfaction by dovetailing sales, marketing, customer services and shipping functions.Expertise in HR, OSHA/COBRA Administration, AP, and AR administration

Companies I like:

Small to mid-size

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Department Management
• Staff management
• Cross-training
• Client needs analysis
• Problem identification
• Problem solving
• MS Office/Word
• Outlook
• Excel
• Trainer
• MAS 90

Skillfully managed major accounts, increasing sales by 20% in 2009 ~ ~ Successfully implemented cross-training programs to eliminate overtime, decrease operating expenses by 20% ~ ~ Established an E-Commerce Division, including customer mining, product marketing and policy development ~ ~ Designed self-managed teams through personal accountability and empowerment ~ Skillfully managed major accounts, increasing sales by 20% in 2009 ~ Successfully implemented cross-training programs to eliminate overtime, decrease operating expenses by 20% ~