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Customer Care Manager
Responsible for overseeing all aspects of customer accounts and transactions by cohesively linking the various departments to achieve positive end result for customer and employer. Plays the role of mentor to customer service reps, through guidance and encouragement. Works efficiently by capitalizing on individual and process strengths, while improving or limiting the impact of weaknesses.
Inside Sales Representative
About Me
Industry: |
Sales & Sales Management |
|---|---|
Occupation: |
Inside Sales Representative |
Highlights: |
Instrumental in increasing territory from $15 to $25 million within 4 year period for one employer. Averaged 3-4 new customer's orders per month for another employer. Recognized and implemented various programs which saved several employers time and money. Managed customer inventories, most notably for custom thermoformer who was charged $5,000 per hour if they had to shut their customer's assembly line down. |
Ideal Companies: |
KY Government such as Dept of Transportation, IRS, and Probation/Parole Officer, Lockheed Martin |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Independence, KY |
Major Responsibilities
Freedom to work independently, thereby discovering the best options for me, which in both cases became accepted company wide. Created order template system which was database linked and pulled pre-set critical information from customer's account, verses using generic purchased order forms.
Created Microsoft Access database of customer information for my territory as well as my coworker (who I backed up during vacations, etc.) This database format became the example for the whole company, encompassing all territories and queried by all departments for mass mailings and defined customer specs.
Work Experiences
5/2006 - 7/2007
TGW International
Individual Contributor
- Developed leads, made cold calls, negotiated prices and followed up with order completion and satisfaction.
Researched competition, new market developments, and product innovations.
Worked closely with new customer's engineers in the development of custom products.
1/1999 - 3/2006
Aristech Acrylics
Manager
- Performed internal account management, covering 33 states and 40 of our top 100 accounts.
Controlled in-house committed inventory programs for customers based on annual projected forecasts.
Managed customer transactions from quote to delivery.
Trained new sales coordinators and outside sales reps
10/1993 - 1/1999
