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Harold A

IT Support Artist

Occupation:

Help Desk Specialist

Location:

Crystal Lake, IL

Education Level:

Bachelor

Will Relocate:

No

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Creative, customer-centric IT support professional.

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COMPANY POSITION HELD DATES WORKED

Johnson Polymer LLC (Confidential) 3/2002 - 12/2006
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SCHOOL MAJOR YEAR DEGREE

University of Wisconsin - Milwaukee Philosophy 1987 Bachelor Degree
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Highlights:

700% reduction in call volume. 600% reduction in time to migrate workstation of OS migration project. Daily operations lead for 12-person help desk. Reputation for honesty and ownership of issues.

Companies I like:

Centegra, Baxter

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CollapseResponsibilities

Provided excellent technical support to customer (end-user) community on a daily basis. Used analysis of ongoing trends and causes to reduce call volume by 700%.
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