Creative, customer-centric IT support professional.

COMPANY	POSITION HELD	DATES WORKED
Johnson Polymer LLC	(Confidential)	3/2002 - 12/2006

SCHOOL	MAJOR	YEAR	DEGREE
University of Wisconsin - Milwaukee	Philosophy	1987	Bachelor Degree

Highlights:

700% reduction in call volume. 600% reduction in time to migrate workstation of OS migration project. Daily operations lead for 12-person help desk. Reputation for honesty and ownership of issues.

Companies I like:

Centegra, Baxter

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• help desk
• technical support
• consulting

Provided excellent technical support to customer (end-user) community on a daily basis. Used analysis of ongoing trends and causes to reduce call volume by 700%.