Occupation:Help Desk Specialist |
Location:Crystal Lake, IL |
Education Level:Bachelor |
Will Relocate:No |
Description
Creative, customer-centric IT support professional.
Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
Johnson Polymer LLC | (Confidential) | 3/2002 - 12/2006 |
Education
SCHOOL | MAJOR | YEAR | DEGREE |
---|---|---|---|
University of Wisconsin - Milwaukee | Philosophy | 1987 | Bachelor Degree |
Accomplishments
Highlights:
700% reduction in call volume. 600% reduction in time to migrate workstation of OS migration project. Daily operations lead for 12-person help desk. Reputation for honesty and ownership of issues.Companies I like:
Job Skills
Keywords
Responsibilities
Provided excellent technical support to customer (end-user) community on a daily basis. Used analysis of ongoing trends and causes to reduce call volume by 700%.