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Rsstechnical support/customer service

loyal,helpfull,trustworthy

Application Support

Freehold, NJ

About Me

Industry:

Information Technology

Occupation:

Application Support

Highlights:

Helping people understand how to use software and how to use there computer

Ideal Companies:

software support, customer service
 

Education level:

Bachelor

Will Relocate:

No

Location:

Freehold, NJ

Major Responsibilities

training sales and customers how to use our software and website. Having fellow tech support come to me with issues

Work Experiences

10/1988 - 3/2004

Premiere Global Services

Individual Contributor

  • Technical Support/Customer Support Representative - Guide customers through the installation of software including the set up of the required hardware configurations. Troubleshoot software as well hardware issues. Support web-based fax product. Handle inquiries via the telephone and email. See customer problems through completion, including coordinating with other departments such as billing and operations. Directly support Microsoft Word, WordPerfect, Excel, and Lotus application programs. Monitor traffic for top customers and arrange for resends of job or operations support intervention when necessary

Education

1987

Bachelor Degree

Curry College

  • Business Management

Skills

Keywords