Well-rounded, fast learning individual with strong technical and training background, excellent communication skills, and great attention to detail. Consistently recognized for leadership skills, work ethic, and quality of work. Consistently earns recognition as expert of supported product. Emphasizes usability and usually falls into official or unofficial role of liaison between product users and developers.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Product Training Manager	6/2006 - Present
FedEx Express	Trainer/Coach/Courier	6/2003 - 5/2006
Florida State University Career Center	Assistant Director, Career Placement Services	8/2000 - 6/2002
BAE Systems	Training Specialist	7/1996 - 7/2000
Lockheed Martin Corporation	Associate Applications Engineer / Usability Engineer	12/1992 - 12/1995

SCHOOL	MAJOR	YEAR	DEGREE
Florida State University	Career Counseling (completed 12 hours toward degree)	2000	Master Degree
University of Virginia, School of Engineering and Applied Science	Applied Math with Computer Science minor	1990	Bachelor Degree

Highlights:

Earned 123% of potential 2009 bonus • All-Star Award for corporate scholarship committee participation, 2010 • Best Buddies Jacksonville Advisory Board member • ASTD Training Certificate, 2008 • Bravo Zulu (Management Recognition) Awards (3), FedEx Express • Mentor Appreciation Award, Kesler Mentoring Connection • Career Advisor Scholarship, Florida State University Career Center • Achievement Award, Team Excellence Award, and 3 Tier Awards, BAE Systems • Manager’s Special Recognition Award, Lockheed Martin Corporation • American Society for Training & Development (ASTD), member 2007 - present • Member of two local ASTD chapters, 2009 - present • Usability Professionals’ Association, member 2002 – 2004 • User Interface 7 East conference attendee, 2002

P&L responsibilities
Presentation
Technology Solutions
Software Implementation
Leadership

• Instructional design
• Telecommute
• Analyst
• Training
• Testing
• Quality Assurance
• Usability
• Manage
• LMS
• Software Product
• Technical
• Detail
• Communication
• Leadership

Product Training Manager for Learning Management Systems (LMS) provider. - In the process of building product training department where one did not exist. - Manage entire training effort, including one employee. - Train at client sites, as primary and most experienced trainer. - Provide internal product support and training. - Design and develop training and supporting materials. - Coordinate training needs and requests with delivery team. - Support sales team. - Contribute to product design and development by providing regular feedback, reporting issues, and suggesting enhancements.