Highly experienced customer services representative. With great leadership skills.

COMPANY	POSITION HELD	DATES WORKED
USAA Federal Savings Bank	(Confidential)	7/2007 - 3/2008

SCHOOL	MAJOR	YEAR	DEGREE
Concordia University	Business	2007	Bachelor Degree

Highlights:

all these certificates were obtain when I first joined mortgage. -Introduction to Mortgage Banking -Closing the Loan -Processing Government Loans -Understanding Real Estate Appraisals -Closing, Shipping, and Warehousing -Mortgage Loan Underwriting -Conventional Loan Processing -Mortgage Loan Origination

Companies I like:

valero, nike, dell

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Administrative Assistant

One of the top producers on my team. Was recognized for excellent customer service and exceeding expectations.