Proven success in developing and implementing processes that result in operational efficiencies, enhanced customer service levels, optimal profitability and improved business relationships. Progressive leadership experience and a proven record of accomplishments in process improvement, change management, relationship building, marketing, health care contract negotiation and strategic planning. Exceptional verbal and written communication abilities combined with strong analytical, problem-solving, technical and financial skills.

COMPANY	POSITION HELD	DATES WORKED
Radiology Asssociates of Wausau/Open MRI of Wausau	(Confidential)	8/2006 - 1/2008
Colorado Springs Orthopedic Group	(Confidential)	6/2004 - 12/2005

SCHOOL	MAJOR	YEAR	DEGREE
University of Minnesota	Health Care Administration	1989	Master Degree
Macalester College	Psychology	1983	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Book	Good to Great	media url	Describes characteristics of companies that have outperformed the market in the last 20 years.
Magazine	MGMA Connexion	media url	Medical Group Management Association trade periodical

Highlights:

Significantly increased revenue.Led change initiatives.Negotiated highly favorable contracts.Initiated cross-departmental processes that increased efficiencies and customer service.

Companies I like:

Forward thinking and growth-oriented.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Leader

Increased revenue by expanding the practice service area. Identified and implemented scheduling opportunities resulting in increased revenue and patient access. Implemented improvements that enhanced the practice’s claims management and reporting capabilities.