Description
Talented IT professional with over a decade of multi-functional experience supporting Call Center activities and proprietary applications for a Fortune 500 insurance company looking for a "fit" instead of a job. I can learn the skills, but I can't change the culture or the people.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Progressive Insurance | (Confidential) | 8/2006 - 12/2007 |
| Progressive Insurance | (Confidential) | 2/2002 - 8/2006 |
| Progressive Insurance | (Confidential) | 4/1996 - 2/2002 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| University of South Florida | MBA | 2002 | Master Degree |
| University of South Florida | MIS | 1995 | Bachelor Degree |
Accomplishments
Highlights:
Maintained application stability resulting in no profit sharing hits for down timeResponded to production problems within 10 min 96% of the timeCompanies I like:
Job Skills
| P&L responsibilities |  |
| Presentation | |
| Technology Solutions | |
| Sales Support | |
| Software Implementation | |
| Leadership | |
Keywords
Responsibilities
Responsible for call center application functionality and support, leadership for development and support staff, and process documentation maintenance.
Design, develop, and code Lotus Notes projects of differing size and complexity, both individually and within project teams.
