Description
I am a customer centric technology leader who places a high degree of emphasis on developing creative technical solutions for customer and business problems. While creative, I also see the importance of strong processes in business to help deliver the best service possible to my internal and external customers.
Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
(Confidential) | (Confidential) | 2/2007 - Present |
Capella Education Company | (Confidential) | 1/2004 - 2/2007 |
BGEA | (Confidential) | 1/2001 - 4/2003 |
The Toro Company | (Confidential) | 11/1999 - 1/2001 |
Medtronic, Inc. | (Confidential) | 3/1999 - 11/1999 |
Northwestern College | (Confidential) | 1/1997 - 3/1999 |
Circuit City, Inc | (Confidential) | 1/1995 - 1/1997 |
Education
SCHOOL | MAJOR | YEAR | DEGREE |
---|---|---|---|
Northwestern College | Business Management | 2001 | Bachelor Degree |
Accomplishments
Highlights:
I developed a best of class IT support services organization for a major online company.I increased service performance, in 12 months, from 42% to 91%.Companies I like:
Job Skills
Keywords
Responsibilities
I completely architected a 3-year strategy that set direction and milestones for our client technology portfolio.
In my previous position I developed, from the ground up, a best of class IT services organization which delivered technical services to over 19,000 internal and external customers.