Managing an outsourced vendor for better performance and higher profitability

COMPANY	POSITION HELD	DATES WORKED
Accenture	(Confidential)	4/2007 - 10/2007
Mphasis BPO	(Confidential)	1/2004 - 3/2007

SCHOOL	MAJOR	YEAR	DEGREE
University of Delhi	Accountancy	1995	Bachelor Degree

Highlights:

Was awarded the Customer Satisfaction Champ. Most admired individual in a project of 200 people

Companies I like:

Accenture, Earthlink, Cox

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Vendor Manager
• Call Center Operations Manager

Initiated the Customer Satisfaction drive. Led a six sigma project on AHT