Cyn Profile

Industry:	Information Technology
Occupation:	Manager
Highlights:	**** Direct report to the Chief Architect of Retail Bank. Key responsibilities include: Chief Administrative Office, Head of the IT Architecture Governance function
Ideal Companies:	google.com, goldman sachs, morgan stanley, jpmorganchase, kaiser-permanente
Education level:	Doctorate
Will Relocate:	No
Location:	New York, NY

- Chief Administrative Officer for the Retail Bank Architecture & Strategy organization - Head of the IT Architecture Governance function for Retail Bank Architecture & Strategy Organization

2/2006 - 4/2009

Citigroup

Director / VP

• Successfully completed a multi-year, multi-million budget ($10 million+), cross-functional, Global Security Event Management (SEM) Program from inception to operational readiness. Directly managed a team of senior project/program managers. Applied key program management best practices, governance principles, and reporting infrastructure to enhance program delivery and comply with external regulatory body (OCC, FRB) and internal Audit requirements, ensuring a “SAT” rating. Hub for communications with C-level executives, business and function heads SEM is a near real-time data aggregation and correlation infrastructure that filters and normalizes data from log sources spanning network infrastructure, host, and business applications. The tool provides a single pane of glass for security operations support teams to isolate and troubleshoot security alerts and events. • Consolidated multiple business-owned programs into a single corporate-led security event management program through restructuring and centralization • Refocused and fast-tracked a portfolio of 25+ interdependent projects that spanned infrastructure deployment, business integration, and operating center consolidations resulting in ~$2 million in cost-savings • Coordinated and managed all strategic planning, architecture planning & review, business case development, and program planning sessions to ensure continued senior executive engagement and support • Identified an annualized $3 million fraud prevention opportunity. Led pilot team implementation. • Proactively applied change management skills to ensure program continuity and on-time delivery of commitments Vice President – Senior Program Manager – Citigroup Program Management (2006-2007) Managed the enterprise-wide Global Cash Management Operations Consolidation Program, a multi-million dollar business investment sponsored by the Citi Board of Directors, comprised of both revenue generating ($70-140 million) and cost-savings ($50-60 million) opportunities. Managed day-to-day activities of the PMO team. • Created all program communications and reporting materials, including management presentations for the Citigroup Board of Directors • Streamlined multiple underlying project business cases into a consolidated program-level business case, with appropriate ROI levers

10/1996 - 2/2006

JPMorganChase

Director / VP

• Vice President – Senior Vendor Manager – Strategic Vendor Management Group (2005-2006) Managed the buy-side and sell-side of the technology portfolio across IT suppliers in distributed computing and storage and research (> $250 million annual firm-wide spend). • Coordinated and supported the C-level Ambassador Program for strategic vendor relationships that spanned infrastructure deployment, business integration, and operating center consolidations • Drove and managed the successful deployment of the IT Vendor Scorecard Program and associated key performance indicators (KPIs) to measure vendors consistently • Collaborated with vendors to identify and implement pragmatic and unique cost-savings opportunities Vice President – Program Manager – Global Technology Infrastructure Risk Management (2004-2005) • Partnered with the Risk Management community to successfully deploy the Common Self-Assessment methodology & standard tool (Phoenix) across the Global Technology Infrastructure organization (10,000+) • Rationalized and converged processes from heritage JPMC and BankOne organizations, creating a consistent best-of-both methodology, by applying change management skills to institute practices across the newly merged organization • Supported regulatory-mandated (OCC, FRB) Risk Council reporting Vice President – Head of IT Architecture Governance, Senior Architect, Program Manager – Chase Financial Services (Consumer Bank) Architecture & Strategy (2000-2005) Direct report to the Chief Architect for Consumer Bank, spanning Retail Bank, Home Finance, Auto Finance, Credit Card Services, Middle Market, and Check Processing. Major roles include Chief Administrative Officer, Head of Governance/Process, Senior Architect. Managed team of senior process analysts. • Coordinated and managed all underlying processes and tools supporting the Architecture Review Board and integration with firm-wide IT governance, IT portfolio/investment, project lifecycle, and client survey processes • Championed process improvements that led to a 10% uplift in client survey results • Led and managed the cross-retail bank Convergence/Reuse Program, which identified $5-10 million in productivity opportunities by leveraging shared infrastructure platforms across business units and using code reuse standard and practices • Managed all architecture board meetings, architecture community communications (C-level, architects, technology, finance), web portal, and knowledge repository. Championed architecture assessment process and drove integration with IT investment planning processes • Lead solutions architect for the Common Customer View Program (DWL, a near-real time services/message and data integration product) and instantiation of the Product-Account-Product-Activity data/object model in Chase Online Banking Assistant Vice President – Applications Delivery Manager - Global Private Bank (1996-1999) Managed and directed the development team (SQL programmers, database technologists) that successfully delivered reporting tools and underlying data marts to the Wealthy Client Portfolio Management and Compliance organizations from the Common Data Repository data warehouse

6/1993 - 10/1996

American Express

Manager

• Managed an application delivery team comprised of technical subject matter experts (programmers, administrators, project managers) that successfully delivered the MARS (Maximizing Airline Revenue System) and SMARTS (Supplier Management and Report Tracking System) for the Supplier Management organization

2009

Doctorate Degree

Pace University, CSIS

• DPS in CSIS

2000

Master Degree

NYU Stern School of Business

• MBA

1988

Bachelor Degree

Cooper Union

• Electrical Engineering

1984

High School/GED Degree

Stuyvesant High School

• Math & Science

Skill	Rating
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Organizational behavior
Program Management

IT Director, CAO, business management, program management, portfolio management, program delivery, technology innovation