An energetic and a result-driven Senior IT Executive with hands-on experience in building world class applications and processes utilizing SOA, Web Services, and BPEL workflows. Has utilized both J2EE and .Net frameworks. Has designed, architected, built and implemented enterprise systems including Online Portals, Online Banking, ERP, CRM, Network Engineering & Provisioning, as well as implemented and integrated packaged solutions from Fiserv, Oracle, Corillian, Checkfree, Metavante, Bharosa to name a few. Loves challenges, gets his energy from people, and creates cultures around him that promote trust, teamwork, learning, sharing, and focus on results. Goal and action oriented with great skill to present and participate at the boardroom level as well as the ability to roll-up sleeves and getting his team to materialize those visions and strategies into to deliverables.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/2007 - Present
Talk America Corporation	(Confidential)	3/2001 - 3/2007
Old Guard Financial Group	(Confidential)	4/1997 - 12/2000
D&E Communications Inc.	(Confidential)	6/1992 - 3/1997

SCHOOL	MAJOR	YEAR	DEGREE
York College	MBA	1999	Master Degree
Shippensburg University	Computer Science	1995	Master Degree
Penn State University	Mathematics	1985	Bachelor Degree

Highlights:

Designed, Developed and Implemented best in class enterprise CRM system, fully integrated with Telephony API, call recording and monitoring, agent monitoring, agent performance management, skill-based call routing, outbound dialing, Sales, Third Party Verification (TPV) and LOA, Credit Check (TransUnion, Equifax, Experion), Billing, Provisioning, and Collection services. Fully designed as a workflow based system utilizing Oracle BPEL for orchestration engine and J2EE deployed SOAP Web Services with full SOA Life Cycle Management and Governance. Designed, Developed and Implemented web-based enterprise Point Of Sales system, fully integrated with Telephony API for screen pops, call recording and monitoring, agent monitoring, agent performance management, skill-based call routing, outbound dialing, Sales, Third Party Verification, Credit Check, and Service Enablement. Fully designed as a workflow based system utilizing Oracle BPEL for orchestration engine and J2EE deployed SOAP Web Services with full SOA Life Cycle Management and Governance. Designed and implemented, 7x24, data center operations with uptime increased from 89.5% to 99.999%; significantly improving internal and external service to customers. Designed and implemented SOA and integrated with Fiserv CCS workflow engine for automation of customer and business transactions. Integrated Nortel VOIP, Intervoice VRU and Nortel Symposium systems for an integrated Call Center Operations. Implemented Corillian Online Banking Platform (with Checkfree bill pay services), and fully integrated it with Fiserv CBS host system.

Companies I like:

Air Products, SAP, VWR, Wachovia, Scottrade, Google, Yahoo, Oracle, Microsoft, Apple, JCI, GE, IBM, HP, Verizon, PPL

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• CTO
• CIO
• Director
• Manager
• Vice President
• VP
• Chief Technology Officer
• SOA Architecht
• Chief Information Officer
• Software Development Manager

Presently responsible for all technology operations for a $3.2 billion asset financial services organization. Responsible for enterprise architecture, application development and maintenance, database operations, network operations, help desk, program management, telecommunications, security and compliance, and team development.