Experienced call center, customer service, and sales manager.

Highlights:

Decreased average handle time by 2 minutes. Decreased back office work log by 2800 cases.

Companies I like:

Northrop Grumman

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Sales
• Customer Service
• Human Resources
• Administrative
• Manager
• Account Manager
• Supervisor

Currently ensure the success of a back office account mixed with an inbound customer service element. Manage a team of supervisors and customer service agents.