Results oriented professional offering over 20 years of experience in customer service and regulatory and operational risk management. Dynamic professional, recognized as a catalyst for change and success in identifying areas of improvement, steering operations and implementing sound business solutions to achieve strategic objectives.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	9/2004 - Present
McGraw-Hill	(Confidential)	6/2001 - 9/2004
Federal Communications Commission	(Confidential)	6/1999 - 6/2001
FCC	(Confidential)	11/1997 - 6/1999
FCC	(Confidential)	6/1994 - 11/1997
FCC	(Confidential)	5/1987 - 6/1994

SCHOOL	MAJOR	YEAR	DEGREE
SUNY-Oswego	Communications Studies	1982	Bachelor Degree

Highlights:

Companies I like:

Telecommunications, Cable Television, Broadcasting

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Broadcasting
• Compliance
• Business Development
• Public Affairs

• Provide consultation regarding system development, process improvements, regulatory changes and policy and procedure development to ensure regulatory compliance and sound internal controls. • Develop and administer the testing and review procedures of lending, telemarketing, and privacy activities, insuring adherence to OCC and FRB rules, FCC/FTC rules, GLB and State privacy laws.