I have been a leader in the IT field by introducing innovative ideas and fostering a strong work environment throughout my career as both a technical engineer and a manager. Through continuous quality improvement and enhancing customer experience, I have influenced revenue growth.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/1998 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Pennsylvania State University	Master of Science in Information Science	2008	Master Degree
Immaculata University	Information Technology in Business	2004	Bachelor Degree

Highlights:

In my positions as both a technical engineer and manager I have managed many projects spanning multiple departments that also included outside vendor involvement. I have authored numerous test plans and presented results to customer executives. I review and recommend hardware and configurations and present reports to customer management in order to receive approvals to move forward with projects and/or proposed solutions.

Companies I like:

Vanguard, Comcast, Google, Cisco

P&L responsibilities
Presentation
Technology Solutions
Sales Support
Software Implementation
Leadership

• Manager
• Director
• Technology
• Cisco

I am responsible for providing direction and mentoring my staff in order to deliver the best customer experience possible. I am directly responsible for the service and support of approximately 140 managed customer networks.