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RssExceptional Program Manager

Dedicated, results driven, IT management professional with expertise in software development, infrastructure support, help desk, and customer service. Skilled in project / program management. Demonstrated problem-solving and people skills with the ability to resolve difficult situations under adverse conditions. Reputation for delivering projects on time and surpassing goals by setting priorities, effectively planning and organizing with persistent follow through.

Application Support

Farmington, MI

About Me

Industry:

Information Technology

Occupation:

Application Support

Highlights:

. Developed the concept and guided a cross-functional, multi-national IT team to complete the Balanced Single Agenda for Quality web application to satisfy the quality issue and resolution tracking requirements. .Managed a cross-functional team to plan, procure and install the initial infrastructure setup of required computer rooms / labs, servers, PCs, UNIX workstations, printers / plotters, and network for the newly formed Solution Delivery Group as Ford centralized IT.

Ideal Companies:

Valassis, General Motors, Chrysler, R.L. Polk, Cengage Learning
 

Education level:

Bachelor

Will Relocate:

No

Location:

Farmington, MI

Major Responsibilities

Created and delivered robust IT solutions globally. Excelled under conditions of extreme time and budget pressures. Provided consistently high levels of customer satisfaction and cost savings in Fordís number one business priority Ė quality.

Work Experiences

7/1973 - 2/2007

The Ford Motor Company

Manager

  • Drove all aspects of the System Development Methodology process to successful completion; managed the scope, business requirements, program specifications, budget, procurement of capital funding, timeline establishment, project plan, documentation, security and controls, and testing from inception through to launch and on-going production support. Chunked and launched several major releases a year under urgent need to bring on all critical global customers resulting in a single global Quality Operating System. The system, the backbone of the Current Model QOS with over 5,000 users, increased quality levels ( as published in syndicated JD Power and Associates ), and resulted in reduced costs.

Education

1973

Bachelor Degree

Lawrence Technological University, Southfield, MI ( graduated with honors )

  • Bachelor of Science, Mathematics and Computer Science

Skills

Keywords