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Exceptional Program Manager
Dedicated, results driven, IT management professional with expertise in software development, infrastructure support, help desk, and customer service. Skilled in project / program management. Demonstrated problem-solving and people skills with the ability to resolve difficult situations under adverse conditions. Reputation for delivering projects on time and surpassing goals by setting priorities, effectively planning and organizing with persistent follow through.
Application Support
About Me
Industry: |
Information Technology |
---|---|
Occupation: |
Application Support |
Highlights: |
. Developed the concept and guided a cross-functional, multi-national IT team to complete the Balanced Single Agenda for Quality web application to satisfy the quality issue and resolution tracking requirements. .Managed a cross-functional team to plan, procure and install the initial infrastructure setup of required computer rooms / labs, servers, PCs, UNIX workstations, printers / plotters, and network for the newly formed Solution Delivery Group as Ford centralized IT. |
Ideal Companies: |
Valassis, General Motors, Chrysler, R.L. Polk, Cengage Learning |
Education level: |
Bachelor |
Will Relocate: |
No |
Location: |
Farmington, MI |
Major Responsibilities
Work Experiences
7/1973 - 2/2007
The Ford Motor Company
Manager
- Drove all aspects of the System Development Methodology process to successful completion; managed the scope, business requirements, program specifications, budget, procurement of capital funding, timeline establishment, project plan, documentation, security and controls, and testing from inception through to launch and on-going production support.
Chunked and launched several major releases a year under urgent need to bring on all critical global customers resulting in a single global Quality Operating System. The system, the backbone of the Current Model QOS with over 5,000 users, increased quality levels ( as published in syndicated JD Power and Associates ), and resulted in reduced costs.
Education
1973
Bachelor Degree
Lawrence Technological University, Southfield, MI ( graduated with honors )
- Bachelor of Science, Mathematics and Computer Science