I am an operations, process improvement, strategy, and technology implementation leader with experience in the financial services and insurance industry. I have focused my career around connecting customers and companies, whether through improved operational processes or creation and implementation of customer facing technology. I strive for positive outcomes for both parties in the form or improved revenues and profits along with happier customers.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2005 - Present
GE Insurance Solutions	(Confidential)	1/2000 - 4/2005
American Century Investments	(Confidential)	9/1998 - 11/1999
INVESCO Funds Group	(Confidential)	5/1996 - 9/1998

SCHOOL	MAJOR	YEAR	DEGREE
DePaul University	MBA - Marketing	1995	Master Degree
Clemson University	Financial Management	1991	Bachelor Degree

Highlights:

Launched online servicing and transactions at two different mutual fund companies. Saving millions in time and labor while enhancing overall customer satisfaction.

Companies I like:

Fidelity, H&R Block, ING

Business Development
Strategic Planning
Organizational Process Design
Reporting
Balance Sheet Responsibility
Microsoft Office
Bookkeeping
Presentation Skills
Business Writing Skills
Design Organizational Process
Business Analysis
Sales Force Automation
Sales Interpretation
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
technology translation

• operations management
• e-business
• six sigma
• process management
• marketing
• strategy development

Lead and inspire the company to do all aspects of daily work with a better result in mind. Responsible for day-to-day management of all company operations including: marketing, sales, finance, product delivery, and administration.