Description
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| RL Phillips | (Confidential) | 7/2001 - 11/2007 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| San Diego State University | MBA | 2006 | Master Degree |
| Penn State University | Electrical Engineering | 1989 | Bachelor Degree |
Accomplishments
Highlights:
Launched a Small Business information technology services business unit. Hired team of 6 technicians; managed the full range of IT services for multiple client companies including planning, installation and systems support. Results: Increased small business revenues by 10 times in 1st year. Upgraded information technology lab and data center for classified government advanced concepts development. Designed, built and managed the new facility. Results: Increased lab utilization rate by 500%; reduced construction costs by $30K; lab rated highly valuable by every project. Established the Collaboration at Sea Network: 1st of its kind global knowledge management satellite network to the warfighter. Designed the network and applications; installed the systems; wrote the concept of operations and trained all users of the system in over 100 ships and organizations. Results: System so successful that it was installed on every combat ship in the US Navy. Created, developed and managed a vendor relations program. Targeted vendors with highest probability for increasing sales; researched partner programs and incentives and developed relationships with local representatives. Results: Company now top tier partner with major technology partners; product revenues increased by 150%. Developed, deployed and managed a customer extranet system to more effectively manage client accounts. Researched software options; purchased and installed hardware and software; developed customer extranet application and rolled system out to customers and employees. Results: Increased customer satisfaction scores; reduced customer calls for routine information to 0. Initiated periodic customer survey system. Collected data; analyzed and prepared analysis for executives; worked with divisions to utilize feedback to correct long standing customer service issues. Results: Increased customer satisfaction scores by over 200%. Designed and managed installation of a 120-node, fiber-optic, computer intranet. Obtained funding; developed project plans and supervised project to integrate connections to worldwide computer networks using commercial software. Results: State of the art network that reduced administration processing times by 25% and increased operational communication abilities 3 times. Conceived and executed an overhaul of the mission data distribution process for a classified government communications system. Convinced leadership of the need; redesigned physical systems; developed new procedures using new satellite system; trained all users. Results: Reduced data transmission times by over 25%; cut data transmission error rates by 50%. Managed the nuclear fuel removal from 2 ship nuclear reactors. Trained 35 technicians in highly complex engineering procedures; supervised operations of team during 1 of 3 daily work shifts. Results: Completed 1 year nuclear operations task on time with unprecedented 0 incident safety record.
Job Skills
Keywords
Responsibilities
Manage all partners and vendors relationships, recruitment of new partners and communication and coordination of key initiatives and events.
