Motivated, results driven Manager with extensive experience building and leading teams to success. Proven track record of building stores from the ground up, taking over unprofitable stores and meeting desired goals. Achieved a reputation for dedication and outstanding service. Extensive experience in inventory control, retail software management, and budgeting. Proficient in SAP, People Soft, Microsoft word and outlook, Payroll software(ADP), Worksmart navigator, StaffWorks, Unicru, and ISPM.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Zone Manager	1/2007 - Present
Petsmart	Store Manager	9/2005 - 1/2007
Petsmart	Operations Manager	11/2004 - 9/2005
Petsmart	Presentation Manager	12/2001 - 11/2004
Petsmart	Inventory Manager	1/2001 - 12/2001
Petsmart	Customer Service Manager	1/2000 - 1/2001

SCHOOL	MAJOR	YEAR	DEGREE
Hiram Johnson	General	1998	High School/GED Degree

Highlights:

Software Implementation
Requirements Analysis & Specification
Payroll Management
Customer Service

• Word
• SAP
• ADP
• PeopleSoft
• Genesis
• Payroll
• Outlook
• Staffworks
• Unicru
• ISPM

Responsible for achieving budgeted sales, margins and managing all expenses within assigned departments. Manage the sales floor, coordinating responsibilities and performance management ensuring proper and consistent application and administration of policies programs and practices. Ensure customer service, merchandising, safety, and security standards are met. Manage the growth and profitability of retail and specialty sales initiatives. Ensure maximum productivity by monitoring sales, setting standards, enforcing employee accountability, sales plan development, and motivation of sales staff.